Shipping Information

At Model Toy Store, we are committed to delivering your orders promptly and efficiently. Here’s what you need to know about our shipping process:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after dispatch. Shipping fee: $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS, with an estimated delivery time of 15-25 business days after dispatch.

Please note that delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you are not, we offer a straightforward returns and exchanges process. Below are the details:

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition as when you received it.
  • In its original packaging.
  • Accompanied by proof of purchase.

Non-Returnable Items

Due to the nature of certain products, the following items are not eligible for return or exchange:

  • Carbon & Glass Fibre Sheet
  • Carbon Booms
  • Carbon Rod
  • Carbon Strip
  • Carbon Tube
  • Covering Material & Tapes

Return & Exchange Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. Use the provided template below to ensure all necessary information is included.
  2. Receive Instructions: We will provide you with instructions on how and where to send your package.
  3. Ship Your Item: Pack your item securely and ship it to the provided address. Please include all original packaging and accessories.
  4. Inspection & Processing: Once we receive your item, we will inspect it and notify you of the approval or rejection of your return or exchange.
  5. Refund or Exchange: If approved, your refund will be processed, or your exchange will be shipped out to you.

Refund Timeline & Method

Refunds will be processed within 7-10 business days after we receive and inspect the returned item. The refund will be issued to the original method of payment:

  • If you paid via PayPal, the refund will be credited to your PayPal account.
  • For credit card payments, the refund will be credited to your card.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #12345

Dear Model Toy Store Team,

I would like to request a return/exchange for my recent purchase. Below are the details:

- Order Number: [Your Order Number]
- Product Name: [Product Name]
- Reason for Return/Exchange: [Reason]
- Preferred Action: [Refund/Exchange]

Please provide further instructions on how to proceed.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us at [email protected].

Thank you for shopping with Model Toy Store. We appreciate your business and are here to ensure your satisfaction.