At Model Toy Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns and exchanges process. Please review the information below to understand our policies and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide proof of purchase.
Non-Returnable Items
Due to the nature of certain products, the following items are not eligible for return or exchange:
- Carbon & Glass Fibre Sheet
- Carbon Booms
- Carbon Rod
- Carbon Strip
- Carbon Tube
- Covering Material & Tapes
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. Use the provided template below to ensure all necessary information is included.
- Receive Instructions: We will provide you with instructions on how and where to send your package.
- Ship Your Item: Pack your item securely and ship it to the provided address. Please include all original packaging and accessories.
- Inspection & Processing: Once we receive your item, we will inspect it and notify you of the approval or rejection of your return or exchange.
- Refund or Exchange: If approved, your refund will be processed, or your exchange will be shipped out to you.
Refund Timeline & Method
Refunds will be processed within 7-10 business days after we receive and inspect the returned item. The refund will be issued to the original method of payment. If you paid via PayPal, the refund will be credited to your PayPal account. For credit card payments, the refund will be credited to your card.
Return & Exchange Request Template
Subject: Return/Exchange Request - Order #12345
Dear Model Toy Store Team,
I would like to request a return/exchange for my recent purchase. Below are the details:
- Order Number: [Your Order Number]
- Product Name: [Product Name]
- Reason for Return/Exchange: [Reason]
- Preferred Action: [Refund/Exchange]
Please provide further instructions on how to proceed.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at [email protected].
Thank you for shopping with Model Toy Store. We appreciate your business and are here to ensure your satisfaction.